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How We Protect Your Privacy on tokecash

Your account details, deposit history and withdrawal records stay secure with us.

Data you controlAccount transparencyLocal payment security

What This Privacy Policy Covers

tokecash Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on tokecash, we collect your name, email, phone number and identity details to meet local verification rules where local law permits. We record every deposit, withdrawal and gameplay session so you can track your balance and transaction history. Payment data for

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DANA, OVO, GoPay and QRIS transfers is encrypted and stored separately from your account profile. We do not sell your information to third parties. Your data is retained as long as your account is active, plus a set retention period after closure to comply with record-keeping
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obligations. If you have questions about how your specific data is used, contact our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

Privacy Support and Data Requests

Email Support Send privacy questions to our support inbox. We reply within one business day. Use this channel to request copies of your data, ask about retention timelines, or report a concern.

Live Chat (10am–10pm WIB) Open the chat widget in your account lobby to speak with a support agent about privacy topics. Available daily during these hours to answer questions on data access and account security.

Account Settings Log in to tokecash, go to Settings > Privacy & Security to view your stored information, check recent logins from different devices, and update your contact details anytime.

ACCOUNT SECURITY

How We Keep Your Account and Payments Safe

Encrypted Payment Data

Every DANA, OVO, GoPay and QRIS transaction is encrypted before storage. We do not retain your payment app login credentials—only transaction IDs and timestamps so you can verify what cleared.

Two-Factor Authentication

Enable two-factor auth in your account settings to add a code step at login. This prevents unauthorized access even if someone has your password. We send codes via SMS to your registered phone number.

Cookie and Device Tracking

We use cookies to keep you logged in and remember your language and game preferences. You can clear cookies from your browser settings; you will be logged out but your account data remains safe and accessible on your next login.

Data Retention Rules

Account records are stored while your account is active. After you close your account, we keep transaction logs for 24 months to meet reporting obligations, then delete them securely.

Withdrawal Verification

Before every withdrawal to DANA, OVO, GoPay or QRIS, we confirm your identity and check that the destination account matches your profile. This step prevents unauthorized transfers of your balance.

Data Breach Response

If we detect unauthorized access to your account, we email you immediately and lock the account until you verify your identity. Contact support right away if you see unfamiliar activity on your statement.

Privacy Policy – Frequently Asked

Yes. Log in to your account, go to Settings > Privacy & Security and select View My Data. You will see your profile, deposit history, login devices and session timestamps. To request a full export, email support and we send it within five business days.

We retain DANA, OVO, GoPay and QRIS transaction records for 24 months after your withdrawal for audit and compliance purposes. Your payment app credentials are never stored—only the transaction ID and timestamp so you can verify the transfer.

Your account is marked inactive and your balance history is archived. We keep transaction records for 24 months as required by law, then delete them. Your name and email are retained in a separate secure log for 12 months to prevent re-registration abuse.

We use cookies to keep you logged in and remember your game preferences and language. These are functional cookies, not promotional trackers. You can disable cookies in your browser; you will be logged out but can log back in normally.

Email our support team or use live chat (10am–10pm WIB) to report a concern. We investigate within 24 hours. If you see unauthorized withdrawals or logins from unknown devices, we freeze your account immediately and walk you through verification.

We do not sell your personal data. We share transaction records only with payment processors (DANA, OVO, GoPay, QRIS) to clear your deposits and withdrawals, and with compliance auditors where local law permits. We never share with marketing or ad networks.

Log in, go to Settings > Profile and click Edit Contact Details. Enter your new phone or email and verify it with a code we send to your current number. This takes two minutes and you stay logged in the whole time.

How We Protect Your Privacy on tokecash

Privacy Support and Data Requests

How We Keep Your Account and Payments Safe

Encrypted Payment Data

Two-Factor Authentication

Cookie and Device Tracking

Data Retention Rules

Withdrawal Verification

Data Breach Response

Privacy Policy – Frequently Asked

01 Can I see what personal data tokecash holds about me?

02 How long do you keep my payment information after I withdraw?

03 What happens to my data if I close my account?

04 Do you use cookies and tracking on tokecash?

05 Who can I contact if I have a privacy concern or notice suspicious activity?

06 Does tokecash share my data with third parties?

07 How do I update my phone number or email address on file?

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