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Legal protection built into every account

When you open an account with tokecash, your funds and personal information are protected under clear, enforceable terms.

Data handling & encryptionDANA, OVO, GoPay & QRIS securityWithdrawal verificationAccount access & closure
Explore the Lobby Read FAQ
tokecash Legal protection built into every account
REACH OUR TEAM

Legal support and policy questions

Your account and deposit rights are backed by a dedicated support team. We respond to account closures, payment disputes and legal inquiries across multiple channels during our standard operating hours.

Live chat Available 08:00–23:00 Jakarta time daily. Our support agents handle account access requests, withdrawal status and policy clarification. Open your account and head to the Help section.
Email support Send legal and account-security questions to [email protected]. We acknowledge all submissions within 24 hours and provide full responses within 72 hours of receipt.
Account settings In your tokecash dashboard, visit Legal & Security to view your data, download your transaction log and request changes to your registered contact information.
SECURITY & TRANSPARENCY

How we protect your data and account

Every tokecash account is secured by encrypted login credentials and two-factor authentication on withdrawal requests. We use industry-standard SSL encryption for all deposit and payment transmissions.

Data encryption

All deposits via DANA, OVO, GoPay and QRIS are transmitted over TLS 1.3 encrypted channels. Your payment method is never stored in plain text on our platform.

Account verification

We verify your identity once during registration using your phone number and national ID. This single verification unlocks deposits, gameplay and withdrawals across your lifetime account.

Withdrawal security

Every withdrawal request requires a second factor — either a code sent to your registered phone or email confirmation. Large withdrawals may trigger a 24-hour review period.

Data retention

We retain your account data, deposit history and game logs for seven years. After account closure, your personal details are deleted within 30 days unless local law requires longer retention.

Change requests

If you need to update your registered name, phone, email or payment method, submit a request through account settings. Changes take effect after identity re-verification, within two business days.

Policy updates

We notify you of material changes to these terms via email and in-account alerts. You may close your account within 30 days of a policy change if you disagree with the new terms.

Legal and account questions answered

Real players in Denpasar, Yogyakarta and across Indonesia ask specific questions about how we handle their money and personal information. Below are the answers that matter most to your account security and payment rights.

When you close your tokecash account, your personal data is permanently deleted within 30 days. Transaction records are retained for seven years to meet local financial compliance. You can request a final data export before closure; we will email it to your registered address within ten business days.

Yes. Your deposits are separate from our operational funds and are protected under local payment processor agreements. If a technical issue prevents a deposit from reaching your account, the payment processor will refund the transaction to your original payment method within 48 hours.

Open your account, go to Settings > Legal & Security > Download Data. We will prepare a complete record of your deposits, withdrawals, game activity and account changes. Download is available immediately; you can also request it via email.

Access and continued eligibility depends on local law. We operate our platform in jurisdictions where we hold appropriate registration or licensing. You can verify our current status by contacting [email protected] or checking the Legal notice in your account footer.

We verify each withdrawal against your deposit history and account standing to prevent fraud. Routine withdrawals clear within 24 hours to your original payment method. Large withdrawals or first-time requests may require a 24-hour review. You will be notified of any hold and the reason via email.

Change your password immediately and contact live chat or email [email protected] within the next hour. We will review your account activity, freeze any pending withdrawals and reset your two-factor authentication. Do not share your password or verification codes with anyone.

Yes. In account Settings > Communications, uncheck marketing emails and promotional offers. You will continue to receive security alerts, withdrawal confirmations and policy updates. Changes take effect within 24 hours.

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